I’m not the only fish in the pond, and sometimes I get curious about others who are offering services to self-publishing authors. Especially Lulu. I’ve always wondered about a company that would choose such a silly name for their corporate entity. I remember hearing, “That was a Lulu,” and “that” was a major goof-up.
So I looked around, and this is what I found out from people who have worked with Lulu to get their books produced…
“Lulu’s main issues are with quality. I had problems with alignment of the text inside (slanting), missing chapters at the end, and more. Other people have reported far worse problems, like having their book sell with someone else’s text inside. You really have to check your proof VERY carefully to make sure they did what they were supposed to do.”—Problems and Issues with Lulu, by www.LisaShea.com.
Another author was more than just a little upset. Here’s what came from this person’s experience with Lulu. One disappointment after another. You’ll find pages and pages of unhappy stories from other authors if you visit this site.
But wait a minute! These are complaints from 2007 and before. Maybe it’s not that bad any more.
Or maybe it’s worse. A book printer warned me today that Lulu is a “do-it-all” company with one specialty being publishing books. They sell clothing and all sorts of other items, too. But is it the same Lulu? The name is NOT copyrighted and is used as the name for dozens of businesses including restaurants, retailers for children’s clothing, a surf club, and the Scottish pop singer and songwriter most famous for her movie and song, “To Sir, With Love.”
Moving closer to the present (March 2010), a customer of Lulu writes that most of the work was fine, but “One order of 100 copies was not fine: the pictures are splotchy, the ink is pale, and the cover is not aligned properly. If you ordered from Lulu.com, and you received a defective copy, let me know. I am trying to address the problem. I am really sorry.” Go here for the source.
That’s hard to believe. I have never been delivered a defective book by any printer I’ve used in the past twenty-two years I’ve been involved with the production of books.
Then I noticed a report dated March 16, 2010, that Lulu was in the process of going public in Canada, not the U.S. Preliminary reports submitted as required to Canadian authorities indicated that the company had been losing money steadily, but experienced a profit fourth quarter of last year and apparently believes that since it’s cheaper to do business in Canada that Lulu is on its way up and up and up.
Lulu has also bought MRX & Associates, a Canada-based company that produces Web sites for sports entities. The price was $2.2 million in notes. Read more here.
And it goes on and on. I’ve never worked with or for Lulu, so I have nothing original to contribute.
My humble service is to sit down with a manuscript and the author available by email and phone and do all I have learned to do over the past 30 years to make the book better—cleaner, more grammatically correct where grammar is important, clearer, easier to follow, and more interesting. We also provide top-of-the-line custom book cover design. If we believe the book has full market potential, we’ll even help you write a comprehensive marketing plan and sell your book.
It’s old-fashioned but still true that “Quality comes first.” The way I look at it, your words and the cover and page design are the most important element of your book. Let Lulu and iUniverse and AuthorHouse and Xlibris, and all the others focus on doing everything for you from giving you “their” ISBN to paying you a “nice” royalty on your book. I want to make your book as good as it can be. If we’re both thrilled with it, we go to marketing. You take the royalty. All of it. It’s your book.
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